Refunds & Returns
Last updated: July 17, 2025
This refunds and returns policy outlines the policies and procedures for returning and refunding products.
1. Return Policy Overview
As a wholesale supplier, CozyMom has specific return policies for business customers. Returns are accepted within 30 days of delivery, subject to the conditions outlined below.
2. Eligible Returns
Returns are accepted for: defective products, damaged items received, incorrect items shipped, and products that do not match the description. Items must be in original packaging and unused condition.
3. Non-Returnable Items
The following items cannot be returned: personalized products, hygiene-related items, perishable goods, items damaged due to misuse, and products outside the 30-day return window.
4. Return Process
To initiate a return, contact our customer service team at returns@cozymom.us with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect items). We recommend using trackable shipping methods for returns.
6. Refund Processing
Refunds will be processed within 7-10 business days after we receive and inspect returned items. Refunds will be issued to the original payment method. Processing fees may apply for certain payment methods.
7. Restocking Fees
A restocking fee of 15% may apply to returns that are not due to our error. This fee covers handling, inspection, and repackaging costs. The fee will be deducted from your refund amount.
8. Exchanges
We do not offer direct exchanges. If you need different products, please return the original items and place a new order. This ensures accurate inventory management and faster processing.
9. Warranty Claims
Defective products may be covered under manufacturer warranties. Contact us for warranty claim procedures. We will facilitate warranty claims with manufacturers when applicable.
10. Contact Information
For return inquiries, email returns@cozymom.us or call our customer service team. Please have your order number ready when contacting us.